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Showing posts with label Service Minded. Show all posts
Showing posts with label Service Minded. Show all posts
5.20.2015

Get Your Marketing Wheels in Gear

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Marketing Questions Your Team Should Be Discussing Regularly: Are we dedicating enough time to creating new marketing ideas? What is a ma...
7.11.2012

Service Minded: 12 Principles Revisited

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I have been training a ton lately on customer service.  Here are the direct links to the posts overviewing each of the 12 Principles of R...
5.10.2012

Skill Assessment: The "Ready to Serve" Elected Student Leader

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Hundreds of our clients are student organizations.  Places where young leaders learn the joys and discomforts of "being in charge...
3.19.2012

General: The Act of Pure Leadership

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There are many different acts of leadership.  However, for an action to be a pure act of leadership it must require the leader to employ the...
1 comment:
6.13.2011

Service Minded: The Thunder Principle

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This is the final post of a series highlighting the 12 Excellent Service Principles. Thunder Principle Have one face for the organization...
6.10.2011

Service Minded: The YourSpace Principle

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This is part of a series highlighting the 12 Excellent Service Principles. YourSpace Principle Your way + My way = Our Way. The hallmar...
6.08.2011

Service Minded: Walking Billboard Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Walking Billboard Principle You are the brand. This is one...
6.06.2011

Service Minded: Toyota Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Toyota Principle Enable and encourage problem solving right ...
6.03.2011

Service Minded: Toddler Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Toddler Principle Friendly first. Our newborn loves to ...
6.01.2011

Service Minded: The Fresh Air Principle

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This is part of a series highlighting the 12 Excellent Service Principles. The Fresh Air Principle Ask great questions. When I am trav...
5.30.2011

Service Minded: The Irving Principle

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This is part of a series highlighting the 12 Excellent Service Principles. The Irving Principle Get clear on why you are successful. T...
5.27.2011

Service Minded: The Tony Bennett Principle

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This is part of a series highlighting the 12 Excellent Service Principles. The Tony Bennett Principle Have a veteran's expertise and...
1 comment:
5.25.2011

Service Minded: The Platinum Rule Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Platinum Rule Principle Do unto others like they'd like d...
5.23.2011

Service Minded: The Open Space Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Open Space Principle Build on what works. A marriage counsel...
5.20.2011

Service Minded: The Chicken Little Principle

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This is part of a series highlighting the 12 Excellent Service Principles. Chicken Little Principle Emphasize the positive. Chicken Li...
5.19.2011

Service Minded: The 7-Iron Principle

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This is part of a series highlighting the 12 Excellent Service Principles. 7-iron Principle Excellent service is elemental. A few year...
5.18.2011

Service Minded: The 12 Excellent Service Principles

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Today marks the beginning of a 12-part series on great customer service. These posts apply specifically to any leader who interacts with cu...
3.18.2011

Service Mindedness: Manage the Person Publicly and the Process Privately

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I landed at the Kansas City airport at 9 am after a full night of two flights and one very uncomfortable hour of sleep. I am scheduled to s...
12.17.2009

Service Mindedness: The Elected Student Leader's Credo

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The Elected Student Leader's Credo. Thoughts on Intentional Leadership I will lead and always remember what it is like to follow. I will...
3.28.2009

Teaching PLI: PLI Required Reading List

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There is a great new book titled " The 100 Best Business Books of All Time ." The authors have put together a fabulous collection...