1. Know when to say no
2. Stick to a list of priorities
3. Under-promise and over-deliver
4. Gain clarity on all time and duty expectations
5. Apologize when necessary
6. Remember that you aren’t what you do once, you are what you do repeatedly
7. Respect people’s time and show up early
8. You make time for the important things
9. If you add a commitment, take one away
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