Service Minded: The 12 Excellent Service Principles
Today marks the beginning of a 12-part series on great customer service. These posts apply specifically to any leader who interacts with customers (clients, shoppers, students, audience members, etc.), but is also relevant to anyone who would like to improve his or her people skills and build stronger relationships. The best leaders are those who operate from a base of service mindedness. How can I help you? How can I make your day better? What do you need from me so you can do your job more effectively? These are the questions guiding the service minded leader through the day. These 12 principles will illuminate what lives on the other side of those questions.
We begin tomorrow...