I have been training a ton lately on customer service. Here are the direct links to the posts overviewing each of the 12 Principles of Remarkable Customer Service:
The 7-Iron Principle - Excellent service is elemental.
The Chicken Little Principle - Emphasize the positive.
The Open Space Principle - Build on what works.
The Platinum Rule Principle - Do unto others as they'd like done unto them.
The Tony Bennett Principle - Have a veteran's expertise and a novice's energy.
The Irving Principle - Get clear on why you are successful.
The Fresh Air Principle - Ask great questions.
The Toddler Principle - Friendly first.
The Toyota Principle - Enable and encourage problem solving right now.
The Walking Billboard Principle - You are the brand.
The YourSpace Principle - Your way + My way = Our way.
The Thunder Principle - Have one face for the organization.
Contact me when you'd like to discuss my customer service keynote and/or seminar training options.
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