It is similar to me trying to explain something on the computer to my grandfather. It can't happen. I know too much about computers and grandpa knows too little. I have to tell my dad, who knows enough about computers to understand me and to provide good explanations to grandpa. When I try to talk to grandpa about computers, I leave out too many basics that I just take for granted.
A good example of this dynamic is product cross-selling. Don't have the product expert try to explain the features and benefits to novices (unless they are great at making things simple and visual.) Utilize an intermediary as a go-between.
2. What are some strategies we can use to be sure that we do not fall victim to the curse of knowledge?